Business Communication-ENG301
Total Marks: 15
Objective
To assess the students' ability to write business messages.
Instructions:
No assignment will be accepted via e-mail after the due date.
Plagiarism will NOT be tolerated. Plagiarism occurs when a student uses work done by someone else without acknowledging the actual author. It also means copying and pasting the material from handouts and internet source without rephrasing it in his/her own words.
Q1. As a reservation manager of a hotel, write a letter to your customer reminding him that deposit is due on a reservation made for an executive suite. (10)
Q2. Complete the following statements with the correct answers related to Business Communication. (5)
1. ----------- is the reply to a claim letter.
2. Letters written to persuade the people for purchasing your product are called -----.
3. -------- is a special committee which is assigned the duty to resolve a specific problem.
4. A sales letter begins with --------------.
5. ------------ of an organization is followed in order to write a ------------.
;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
Example
"Your company logo here" Thursday, December 30, 2010
Dear Customer,
Please note that on your account, there are one or more invoices currently past the 30-day due date from the date of service. These invoices are itemized below for your convenience. Please remit the past due balance of $ 0,000.00 as soon as you are able, or contact our office if you have any questions regarding these. Please keep in mind that all invoices on your account carry 30-day terms unless otherwise specified.
Invoice Number Service Date Amount Due Total
87561 04/25/2005 $ 1,393.07
87591 04/27/2005 $ 170.84 $1,563.91
We appreciate your efforts in bringing the account current.
Your business is very important to us!
Thank you,
Name
Title, company name
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