Solution:
A leading telemarketing company is looking for a dynamic and self-motivated candidate for the position of CSO (Customer service Officer).Those having graduation degree and two years experience in the relevant field are eligible to apply. The candidate must contain a positive work attitude, a pleasant disposition, excellent interpersonal communication skills and customer service ability to build rapport. Suitable candidates
should send their CVs to P.O Box 1122 before 26th of this month. (Cover letter is optional.)
Solution:-
Sample Telemarketing CV Format
Many Grant
03th Street
Chicago
Illinois
abc@gmail.com
Mobile No: +9.....
Telephone No: +...
Career Objective: To look for employment opportunity at a reputed telemarketing company for mid-career level and later for permanent position where my talent and experience can be used and enhanced extensively and lifted for the upper level
Professional Experience:
Tel- Marketing 2002-2004: worked as an assistant telemarketing specialist
Tel- marketing 2004 and till now: working as a main member in the telemarketing crew
Marketing Objectives:
* To interact with online marketing specialists to promote for the right products online
* To adjust sales scripts to enhance specific demands and interests target audience
* To answer telephone calls of big wig customers
* To meet marketing targets
* To Contact business ventures and sole individuals over telephone for up to date communication
* To feed clients with technical support
* To Scheduling appointments to sales and marketing team for customer life interaction
* To develop new tools(forums , e-mails.. etc) for increasing sales ratio
Qualifications:
BA in marketing Studies, Chicago University
Achievement:
I was awarded the employee of the year in Tel-Marketing in 2008
Hobbies:
References
“Upon request”
M ake the following statements considerate:
1 . We are delighted to announce that we are opening a new store in Karachi.
2 . We don’ t accept your claim of purchased goods but we have replacement for other goods.
3 . As our meeting venue is not finalized, we can call you at any other place.
4 . Our manager will be busy in the meeting on Monday, so he cannot meet you this time.
5 . The flights are cancelled, we are sorry that we will not be able to entertain you due to air smoke in Europe.
Solution:-
1. We are delighted to announce that we are opening a new store in Karachi.
• With great pleasure, we inform you we’re offering our services in Karachi by opening a new store. Take advantage of this opportunity for first choice and super saving.
2. We don’t accept your claim of purchased goods but we have replacement for other goods.
• We appreciate your desire to claim the purchased goods. Your letter for claim the purchased goods has been received. You are a commendable customer for us. If you find time to visit our store we’ll be happy to inform you that we have a replacement opportunity with other goods but unable to process on your request of claim. Feel welcome to come in any day between 09:00am and 05:00pm. We sincerely want to help you reach your desired goal.
3. As our meeting venue is not finalized, we can call you at any other place.
• Unluckily, our conference is still not schedule. So we may be calling you some other suitable place. We do hope you’ll able to join us.
4. Our manager will be busy in the meeting on Monday, so he cannot meet you this time.
• Unfortunately, on the date of conference. On Monday, May 17, 2010 our manager will be in London for meeting with a firm’s distributors. I made an effort to reschedule the meeting but I was unable to do so. So, I regret he’s not being able to address this important forum and have to miss the conference itself.
5. The flights are cancelled, we are sorry that we will not be able to entertain you due to air smoke in Europe.•
Unhappily, flights are cancelled. We feel sorry to inform you we are unable to entertain due to air smoke in Europe. We want to do the best we can to make you happy. Please, give us the opportunity to restore in future.
.................
Business and Technical English (ENG201)
Fall 2010
Assignment # 1
Total M arks: 15
Due Date: October 26, 2010
Objective:
To assess students’ understanding of the course and to prepare them for practical
application of communication skills through writing practices.
1 . Late assignments will not be accepted.
2 . I f the file is corrupt or problematic, it will be marked zero.
3 . Plagiarism will never be tolerated. Plagiarism occurs when a student uses
work done by someone else as if it was his or her own; however, taking the
ideas from different sources and to express it in your own words will be
encouraged.
4 . No assignment will be accepted via e-mail.
5 . The file should be in Word doc form; the font color should be preferably
black and font size can be 12 Times New Roman.
(10)
A leading telemarketing company is looking for a dynamic and self-motivated candidate
for the position of CSO (Customer service Officer).Those having graduation degree and
two years experience in the relevant field are eligible to apply. The candidate must
contain a positive work attitude, a pleasant disposition, excellent interpersonal
communication skills and customer service ability to build rapport. Suitable candidates
should send their CVs to P.O Box 1122 before 26th of this month. (Cover letter is
optional.)
(5)
M ake the following statements considerate:
1 . We are delighted to announce that we are opening a new store in Karachi.
2 . We don’ t accept your claim of purchased goods but we have replacement for
other goods.
3 . As our meeting venue is not finalized, we can call you at any other place.
4 . Our manager will be busy in the meeting on Monday, so he cannot meet you this
time.
5 . The flights are cancelled, we are sorry that we will not be able to entertain you
due to air smoke in Europe.
...............
ANOTHER:
Fall 2010
Assignment # 1
Total M arks: 15
Due Date: October 26, 2010
Objective:
To assess students’ understanding of the course and to prepare them for practical
application of communication skills through writing practices.
1 . Late assignments will not be accepted.
2 . I f the file is corrupt or problematic, it will be marked zero.
3 . Plagiarism will never be tolerated. Plagiarism occurs when a student uses
work done by someone else as if it was his or her own; however, taking the
ideas from different sources and to express it in your own words will be
encouraged.
4 . No assignment will be accepted via e-mail.
5 . The file should be in Word doc form; the font color should be preferably
black and font size can be 12 Times New Roman.
(10)
A leading telemarketing company is looking for a dynamic and self-motivated candidate
for the position of CSO (Customer service Officer).Those having graduation degree and
two years experience in the relevant field are eligible to apply. The candidate must
contain a positive work attitude, a pleasant disposition, excellent interpersonal
communication skills and customer service ability to build rapport. Suitable candidates
should send their CVs to P.O Box 1122 before 26th of this month. (Cover letter is
optional.)
(5)
M ake the following statements considerate:
1 . We are delighted to announce that we are opening a new store in Karachi.
2 . We don’ t accept your claim of purchased goods but we have replacement for
other goods.
3 . As our meeting venue is not finalized, we can call you at any other place.
4 . Our manager will be busy in the meeting on Monday, so he cannot meet you this
time.
5 . The flights are cancelled, we are sorry that we will not be able to entertain you
due to air smoke in Europe.
...............
ANOTHER:
Question No.1 (10)
A leading telemarketing company is looking for a dynamic and self-motivated candidate for the position of CSO (Customer service Officer).Those having graduation degree and two years experience in the relevant field are eligible to apply. The candidate must contain a positive work attitude, a pleasant disposition, excellent interpersonal communication skills and customer service ability to build rapport. Suitable candidates should send their CVs to P.O Box 1122 before 26th of this month. (Cover letter is optional.)
Question No.2 (5)
Make the following statements considerate:
1. We are delighted to announce that we are opening a new store in Karachi.
2. We don’t accept your claim of purchased goods but we have replacement for other goods.
3. As our meeting venue is not finalized, we can call you at any other place.
4. Our manager will be busy in the meeting on Monday, so he cannot meet you this time.
5. The flights are cancelled, we are sorry that we will not be able to entertain you due to air smoke in Europe.
Answers: (Question No.2)
1. It will be happy news for you that you will find our new store in Karachi.
2. Your claim for purchased goods is accepted with replacement for other goods.
3. You will be informed about the meeting place later.
4. Your appointment with the manager is scheduled on Tuesday due to an important meeting on Monday
5. As soon as the air space is clear in Europe, the new schedule of flights will be announced.
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